Return Policy
At Magic Lashes, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help. This Return Policy outlines the conditions under which returns and refunds are accepted.
2. Returns
2.1 Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Have the receipt or proof of purchase
2.2 Time Frame
You have [30] calendar days from the date you received the item to initiate a return.
3. Return Process
3.1 Initiating a Return
To initiate a return, please follow these steps:
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Contact our customer service team at contact@magiclashes.com to request a return authorization.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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Once your return is approved, you will receive detailed instructions on how to return the item.
3.2 Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable.
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We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
4. Refunds
4.1 Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
4.2 Refund Time Frame
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Credit card refunds may take up to [7-10] business days to appear on your statement, depending on your card issuer's policies.
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If you paid by another method, please allow up to [10-14] business days for the refund to process.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at contact@magiclashes.com.
6. Non-returnable Items
Certain items are exempt from being returned, including:
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Gift cards
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Downloadable software products
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Some health and personal care items